Customer success heroes, delivered

Need talent who can transform one-time buyers into lifelong advocates? We'll find you customer success experts who don't just solve problems, but create experiences that keep your clients coming back for more.

Customer success roles we help you fill

We understand the nuances of customer success across various industries and company sizes. Whether you're scaling up your team or filling a critical gap, we've got the know-how to find the right people who'll drive your customer success strategy forward.

Head of Customer Success

Looking to drive customer retention and satisfaction? A Head of Customer Success leads your team, developing strategies to reduce churn and ensure your customers are delighted with your products and services.

Head of Customer Support

Need to enhance your customer support operations? The Head of Customer Support ensures your customers receive timely and effective assistance, continually improving support processes for better outcomes.

Customer Onboarding Manager

Aiming for a seamless transition for new clients? A Customer Onboarding Manager manages the onboarding process, ensuring new customers are set up for success with your company’s products or services.

Customer Success Manager

Want to build strong, lasting relationships with key customers? A Customer Success Manager ensures they achieve their desired outcomes, driving long-term loyalty and satisfaction with your brand.

Customer Experience Manager

Ready to elevate your overall customer journey? A Customer Experience Manager identifies opportunities to enhance interactions, ensuring a positive and cohesive experience for your customers.

Customer Loyalty Manager

Seeking to enhance customer loyalty and engagement? A Customer Loyalty Manager develops and implements strategies to reward long-term customer engagement and satisfaction, fostering a loyal customer base.

Cheif Executive Officer (CEO)

Visionary leaders who drive company strategy and growth.

Jane Smith

Jane Smith is a finance expert with extensive experience in the industry.

Michael Johnson

Michael Johnson is a technology leader with a passion for innovation.

Sarah Williams

Sarah Williams is a marketing guru with a knack for creating successful campaigns.

David Brown

David Brown is an operations expert with a focus on efficiency and productivity.

We're hiring!

Explore our open positions and take the next step in your career.

Why partner with Yesterday for your customer success recruitment

Are your customers slipping away? You know keeping them happy is crucial, but building a team that turns them into loyal fans isn't easy. We help you find customer success superstars who welcome new clients warmly, solve problems before they escalate, and build lasting relationships. With the right team, you'll shift from worrying about churn to celebrating growing partnerships.

Save hours on hiring and focus on what you do best

Hiring eats up your time - time you need to run your business. We take that burden off your shoulders. Our streamlined process finds you great people faster, so you can get back to doing what you do best. No more sifting through endless resumes or sitting through pointless interviews. Just quick results that make a real difference to your business.

Reach exceptional candidates your job posts can't find

The best people for your team aren't scrolling job boards - they're busy excelling in their current roles. Our network and advanced headhunting techniques tap into this hidden pool of talent. We connect you with exceptional professionals who aren't actively job hunting, giving you an edge over your competitors. It's like secret access to the best in the business.

Work with a team that understands unique your needs

Tired of explaining your business to recruiters who just don't get it? We've been in your shoes. We've built and led teams across a variety of industries and functions. This firsthand experience means we understand the nuances of hiring client side and the exact kind of people you need. We speak your language and anticipate your challenges.

Our 4 step recruitment process

Our streamlined 4-step process is designed to take the headache out of your hiring. We combine deep industry knowledge with our own tech to find you talent quickly and efficiently. From understanding your unique needs to presenting a curated shortlist, we handle the heavy lifting so you can focus on growing your business.

Briefing & talent mapping

We start by understanding your specific needs and performing a role-market fit analysis to ensure your role is optimised for success.

Tech-enhanced headhunt

Leveraging our advanced technology, we conduct a deep and efficient search to pinpoint top-tier candidates quickly.

Interviewing & deep dive

We dedicate significant time to engage with candidates, conducting thorough interviews to understand their skills, motivations, and fit for your role.

Curated shortlist

Finally, we present you with a carefully curated shortlist of the best candidates, ensuring a seamless and effective hiring process.

You deserve better hiring. We deliver it.

Frustrated by outdated processes and mismatched candidates? We were too. That's why we founded Yesterday – a tech-first approach to hiring that moves at the speed of your business. As a VC-backed technology company funded by Antler, we're not just another recruitment agency. We're your partners in building the team of the future, combining tech with deep industry insight to find talent that truly fits your needs.

Customer success recruitment FAQs

Have questions about our customer success recruitment services? We’ve got you covered. Here are some of the most frequently asked questions to help you understand how our customer success recruitment can benefit your business. If you don’t find your answer here, feel free to reach out to us directly.

What's the difference between customer success and customer support?

Customer support typically focuses on reactive assistance, addressing customer inquiries and resolving issues as they arise. In contrast, customer success is proactive, aimed at helping customers achieve their desired outcomes with your product or service. Customer success teams work on onboarding, training, and ongoing engagement to ensure customers derive maximum value and remain loyal.

I don't currently have a customer success function. Should I establish one?

Establishing a customer success function can significantly benefit your business by enhancing customer satisfaction, reducing churn, and driving long-term loyalty. If your goal is to ensure customers are consistently achieving their desired outcomes with your product or service, investing in a customer success team is a strategic move.

How do you assess candidates for customer success roles?

We evaluate candidates based on their experience in customer success, their ability to build and maintain customer relationships, and their track record in driving customer outcomes. We also assess their problem-solving skills, communication abilities, and strategic thinking to ensure they can contribute effectively to your customer success team.

Should I outsource my customer support or keep it in-house?

The decision to outsource customer support depends on your company's specific needs and goals. We can provide strategic advice on the pros and cons of outsourcing versus maintaining an in-house team, helping you make an informed decision that aligns with your business objectives.

Can you help with customer success strategy and team planning?

Yes, we offer strategic advice on building and planning your customer success team. This includes guidance on whether to outsource support functions, how to integrate AI solutions, and best practices for structuring your team to maximize efficiency and customer satisfaction.

How can customer success impact my business's bottom line?

A strong customer success team can significantly impact your bottom line by improving customer retention, reducing churn, and driving upsell and cross-sell opportunities. By ensuring customers achieve their desired outcomes, you foster long-term loyalty and increase lifetime customer value.

Ready to take your hiring to the next level?

Book a free strategy call to discuss your hiring and team needs.

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